Airport & Golf Transfers

Frequently Asked Questions

How Do I Pay?

You make payment directly to CostaLessGolf S.L prior to your date of travel, all options for payment are as stated in the Payments Options document on confirmation.

Where Do I meet You?

When you have collected your luggage and leave the luggage hall our driver will be holding a Name Board with the lead passengers name on.

Are there any hidden charges ?

Single Journey – Your price includes transfer from your pickup to your destination location. There are no hidden charges you pay one price for your transfer and no more.

Return journey – Your price includes transfers from your pickup to your destination location and back to your original location. There are no hidden charges you pay one price for your transfer and no more.

Our travel details have changed last minute what should I do?

If your accommodation location changes, please send us your new accommodation details prior to departure by telephone or email. We will then update your details in our booking system. Please note your original price will only remain the same if your destination does not change. If your new location is further away there will be an extra charge based on your new location.

My flight is delayed ?

Just relax!, we have a live flight arrival/departure system for all flights outbound and inward flights for all Airports. All our drivers will know when your plane arrives or departs and they will collect you at your new time, no problem.

My flight has been cancelled ?

For all flight cancellations,  please notify CostaLessGolf immediately to reschedule your transfer. Administration charges may be applicable.

Additional last minute transfers ?

Our advice is to request additional transfers as early as possible. We will endeavor to meet your requirements to the best of our availability.

Are we transferred on our own ?

Yes, this is a private airport/golf transfer.

Are you a legal company ?

Yes, we have all the required documentation to transfer you legally in Spain, Portugal, Canary Islands, Balearic Islands and Turkey.

Will the driver help me with my luggage ?

All our drivers will offer as much help as you require.

Do you provide a door to door service ?

Where possible we will drop you outside your accommodation. Please understand that there are a few locations that don’t permit any vehicle access, eg restricted access, festivals, pedestranised old town areas. Be reassured we always ensure you are taken to the nearest drop off point. Unfortunately, we are not responsible for any extra travel arrangements if needed from your drop off point.

What is your policy on drunken/abusive behavior ?

We want you to have a good time on holiday but please note our transfer companies reserves the right to refuse to transfer any person who is under the influence of alcohol / drugs or who is abusive in nature, this is for your own safety as this poses a danger to your driver, the vehicle and most often other passengers.

What is your smoking policy ?

Our transfers operate a non smoking policy within all our vehicle fleet.

Should I tip the driver ?

This is down to your discretion. If you feel your driver has been helpful and provided a professional service then please feel free to tip. Alternatively, if your driver has not acted in a professional manner and you have a complaint please contact us as we pride ourselves in our professionalism and this conduct will not be tolerated.

Is there an extra charge for golf clubs or extra baggage?

When making a reservation to ensure your comfort during your transfer please inform our booking agents of your luggage requirements and a suitable size vehicle will be supplied.

We require wheelchair access ability for one of our group ?

If a member of your group requires wheelchair access to our vehicles please contact us before your booking so we can provide a suitable vehicle from our fleet.

Are you Insured ?

Our transfer companies hold full public liability insurance. There are many unlicenced drivers and companies so please make sure you don’t fall foul of one of them.

Please note that our fleet of transfer vehicles available include:

Private Taxis

9 seater Mercedes Vans

13 – 19 seater Minibuses

56 – 72 seater Coaches

All vehicles are legally licenced and fully insured for Public Service (SP) transfers.